Do I need to notify you if I change landline phone service providers?
You only need to notify us if your landline is [...]
Should I test my system and how often?
Yes, we recommend that you test your alarm system monthly. [...]
Will I get charged for false alarms?
False alarms cost everyone money. A faulty alarm panel or the [...]
What is a call list verification form (CLVF)?
The CLVF is a list at your monitoring central station [...]
Why didn’t the central station call me when my burglary alarm went off?
The most likely reason is if you accidentally trip your [...]
What does the central station do when my alarm goes off?
For most transmissions received at the central station, standard protocol [...]
Why is my landline dead or why am I cut off from a call when my alarm goes off?
It is possible your alarm system uses your landline to [...]
What should I do when my alarm goes off?
When you are in a safe place, call the central [...]
I received an email or letter from Central Signal requesting additional info on my monitored account. Where should I send the info?
CSC requires all changes to your monitored account to be [...]
How do I make changes to my Call / Authorized Lists for my monitored system?
CSC requires all changes to Call & Authorized Lists at [...]
